Help

If you need assistance, you will find a number of links to frequently requested information on the left hand side of this page. 

If you need to get in touch please click here to email us (customerservice@outofthecity.co.uk)

Our customer service team will respond to your enquiry as quickly as possible, normally within 24 hours and often during the same working day.
If you are trying to contact us after 5pm on Friday please note that it will be Monday before you hear from us. 

Or you can call us:   
About an online order:  03333 441960 (Mon-Fri 10am-4pm) 
Direct enquiry to our shop:  01257 451274 (Click HERE for shop opening hours). Please note that shop staff do not have access to our online systems - for enquiries relating to an existing order please call the number above.